Delivery & Shipping Information – Melbourne & Interstate

Fast & Reliable Delivery Services

At Inkarnation Cartridges PTY LTD, we use **courier services** as our default delivery method. Our trusted couriers include:

• Couriers Please
• Fastway
• Star Couriers

Alternatively, you may opt to arrange pickup using your own courier service. Simply tick the "Don't Deliver" box on the "Place Order" page.

Melbourne Delivery Options

Australia Post Flat Rate

Orders can be shipped via Australia Post within the Melbourne area at a **flat rate of $3.50 (ex GST)**. Please specify this preference in the "Special Notes/Comments" box on the "Place Order" page.

Free Delivery Eligibility

• Orders of Inkarnation Products over $200 = Free Delivery
• Combined Inkarnation + Original Order over $500 = Free Delivery

Note: This free shipping offer applies only to Melbourne orders up to **25Kg**.

Melbourne Courier Pricing

• Courier Service: $6.50 (ex GST)
• Delivery Timing: Orders placed before **1:00 PM** qualify for **next-day delivery** (same-day delivery is possible but not guaranteed).
• Australia Post: $3.50 (ex GST) – Usually next-day within Melbourne Metro, but not guaranteed.

Interstate Delivery Options

Express Post & Standard Postage

For interstate orders, we offer **Express Post satchels** for fast and economical delivery. Alternatively, you may choose standard Australia Post delivery for **$6.50 (ex GST)**.

Express Post Rates

• 3Kg Express Post: $10 (ex GST)
• 5Kg Express Post: $16 (ex GST)

Free & Discounted Delivery Eligibility

• Orders of Inkarnation Products over $200 = Half Price Delivery

Note: Interstate delivery charges are calculated based on your location.

Track Your Order

Once your order has been packed, our team will add a **Couriers' Parcel Number** to your order, allowing you to track it online.

You can track your delivery using the following links:

• Couriers Please Tracking
• Fastway Tracking

If you cannot find your tracking number, please call us on **03 9523 1222**.

Returns Authorization

The below returns authorization form applies to all returns of non-Inkarnation branded purchases made from inkarnation.com.au and Inkarnation Cartridges PTY LTD ABN 29 103 876 731. Any reference to Inkarnation on the website or in any written policies refers to Inkarnation Cartridges PTY LTD ABN 29 103 876 731.

Definition of Non-Inkarnation Branded Products

Non-Inkarnation branded products include all products supplied and branded by other vendors, not Inkarnation. Inkarnation-branded products are covered under a satisfaction guaranteed warranty. Please see Warranty Returns for more information or contact info@inkarnation.com.au.

Return Authorization Process

All returns will only be accepted if a Return Authorization Form has been completed and approved by Management. Once accepted, you will receive an email with a Return Authorization Number. This number must be included when returning products to Inkarnation.

Inkarnation sells both Inkarnation Branded products and third-party manufacturer products. While we guarantee the return of all Inkarnation Branded products, vendor approval is required for returning third-party products. Please note:

• Only hardware may be returned once opened; software cannot be returned once opened.

Returns Authorization Procedure

1. Fill out all mandatory fields in the Return Authorization Form with accurate and detailed information.
2. The form will be reviewed by Inkarnation Cartridges PTY LTD Management, who will determine acceptance or rejection.
3. The customer will receive an email from Management indicating acceptance or rejection.
4. If the return is for FAULTY or DEAD ON ARRIVAL goods from third-party vendors, Inkarnation will contact the vendor to request Return Authorization, which may take longer.
5. If accepted, the email will contain a Return Authorization Number.
6. All returned goods must have the Return Authorization Number clearly visible on the outside of the package.
7. Returns without a valid Return Authorization Number will be rejected.
8. All returned goods must include a specific fault description (general terms like "FAULTY," "NOT WORKING," or "DOA" are not acceptable).
9. For faulty cartridge returns, a printed sample page demonstrating the fault is required.
10. A copy of the invoice provided by the reseller to the end-user must accompany all non-Inkarnation branded product returns.