Warranty & Returns Overview
There are different return and warranty requirements for Inkarnation Branded Products and other original vendor products. Please ensure that you read this policy carefully and adhere to the specific conditions that apply to your purchased product.
- Inkarnation Branded Products
- Other Vendor Products
- Specific Vendor Requirements
Return Process for Non-Inkarnation Branded Products
All non-Inkarnation branded product returns will only be accepted if a Return Authorisation Form has been completed and approved by our Management team.
Steps to Request a Return:
- Complete the Return Authorisation Form – Submit the form for approval.
- Receive a Return Authorisation Number (RA Number) – Once approved, you will receive an email with your RA Number.
- Include the RA Number with Your Return – This number must be clearly marked on your returned parcel.
To submit a Return Authorisation Form, please click here. If you need assistance, contact us at info@inkarnation.com.au.
Manufacturer’s Warranty
All products are sold with a manufacturer’s warranty unless otherwise stated. Inkarnation Branded Products (excluding Ink Refill Kits) come with a satisfaction guarantee warranty and can be returned without a Return Authorisation Form, provided you include a copy of the original invoice.
Contact Information for Returns
For further assistance, please contact us at:
- Phone: 03 9523 1222 (to request a Return Form via email)
- Email: info@inkarnation.com.au
Returns Policy Exclusions
Other than cases covered by statutory warranties, we reserve the right to refuse any returns that:
- Are incomplete or missing essential parts
- Are not in their original packaging
- Show signs of physical damage
- Do not include a Return Authorisation Number (RA Number)
Extended Warranty Options
If you require an extended warranty beyond the standard manufacturer warranty, some vendors offer additional coverage for 1 to 3 extra years. Please enquire about extended warranties at the time of purchase.
For any further questions, please contact our customer support team at info@inkarnation.com.au.