Returns Authorization

The below returns authorization form applies to all returns of non-Inkarnation branded purchases made from inkarnation.com.au and Inkarnation Cartridges PTY LTD ABN 29 103 876 731. Any reference to Inkarnation on the website or in any written policies refers to Inkarnation Cartridges PTY LTD ABN 29 103 876 731.

Definition of Non-Inkarnation Branded Products

Non-Inkarnation branded products include all products supplied and branded by other vendors, not Inkarnation. Inkarnation-branded products are covered under a satisfaction guaranteed warranty. Please see Warranty Returns for more information or contact info@inkarnation.com.au.

Return Authorization Process

All returns will only be accepted if a Return Authorization Form has been completed and approved by Management. Once accepted, you will receive an email with a Return Authorization Number. This number must be included when returning products to Inkarnation.

Inkarnation sells both Inkarnation Branded products and third-party manufacturer products. While we guarantee the return of all Inkarnation Branded products, vendor approval is required for returning third-party products. Please note:

• Only hardware may be returned once opened; software cannot be returned once opened.

Returns Authorization Procedure

1. Fill out all mandatory fields in the Return Authorization Form with accurate and detailed information.
2. The form will be reviewed by Inkarnation Cartridges PTY LTD Management, who will determine acceptance or rejection.
3. The customer will receive an email from Management indicating acceptance or rejection.
4. If the return is for FAULTY or DEAD ON ARRIVAL goods from third-party vendors, Inkarnation will contact the vendor to request Return Authorization, which may take longer.
5. If accepted, the email will contain a Return Authorization Number.
6. All returned goods must have the Return Authorization Number clearly visible on the outside of the package.
7. Returns without a valid Return Authorization Number will be rejected.
8. All returned goods must include a specific fault description (general terms like "FAULTY," "NOT WORKING," or "DOA" are not acceptable).
9. For faulty cartridge returns, a printed sample page demonstrating the fault is required.
10. A copy of the invoice provided by the reseller to the end-user must accompany all non-Inkarnation branded product returns.

For further assistance, contact us at info@inkarnation.com.au.